At Silk & Shine, customer satisfaction is important to us. We strive to provide high-quality beauty and personal care products. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns Eligibility
We accept returns for eligible products within 14 days of receiving your order. To qualify for a return:
- Items must be unused, unopened, and in their original packaging
- Products must be in resalable condition
- Proof of purchase or order confirmation is required
For hygiene and safety reasons, certain beauty and personal care products may not be eligible for return once opened or used.
Non-Refundable Items
The following items are generally non-refundable:
- Opened or used beauty products
- Skincare or cosmetic items with broken seals
- Gift cards
- Clearance or final sale items
- Products damaged due to misuse or improper handling
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can review and resolve the issue promptly.
Return Process
To request a return or refund:
- Contact our customer support team with your order details
- Wait for return approval and instructions
- Ship the item back to the provided return address
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account again
- Contact your payment provider or credit card company
- Reach out to our support team for assistance
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.
Cancellation Policy
Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled.