Thank you for shopping with Silk & Shine. We are committed to providing fast, reliable, and secure shipping for all beauty and personal care products purchased through our website.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Shipping Time
Estimated delivery times may vary depending on your location and shipping method selected at checkout.
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (if available)
Please note that delivery times are estimates and may be affected by customs processing, weather conditions, or courier delays.
Shipping Charges
Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.
We may offer free shipping promotions on selected orders or during special campaigns.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact our customer support team within 7 days of delivery or expected delivery date. We will work with the shipping provider to resolve the issue as quickly as possible.
Order Tracking
Tracking information will be provided once your order has been dispatched. Please allow up to 24–48 hours for tracking updates to appear.
Delivery Delays
While we strive to deliver all orders on time, delays may occasionally occur due to high order volumes, courier issues, or unforeseen circumstances. We appreciate your patience and understanding.